PulseHub – Terms and Conditions

PulseHub, operated by Pulse Digital Ltd

Last updated: 29 June 2026

These Terms of Service (“Terms”) are a binding agreement between you and Pulse Digital Ltd(a company registered in New Zealand) trading as PulseHub (“PulseHub”, “Pulse Digital”, “we”, “us” or “our”). They govern your access to and use of our Website, Platform and Services.

By creating an account, purchasing a subscription, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. If you are using the Services on behalf of a business, you confirm you have authority to bind that business to these Terms.

1. Definitions

• Platform: our managed CRM and marketing automation platform, built on the GoHighLevel infrastructure supplied by HighLevel, Inc.

• Services: the Website, the Platform, and our related setup, management, done-for-you and support services.

• Subscription: a paid plan or retainer giving you access to the Platform and/or our managed services.

• Customer Data: all data, content, contacts, leads and materials you or your end users upload to, create in, or send through the Platform.

• Your contacts: the individuals whose information you load into or capture through the Platform.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Services. You agree to provide accurate, current and complete information when you register and to keep it up to date.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account. We may suspend or terminate accounts that contain false information or that are used in breach of these Terms.

3. Our Services and managed work

Depending on the plan you purchase, we provide access to the Platform, and may also provide setup, configuration, automation builds, ongoing management and done-for-you services. The specific scope, deliverables and fees for managed work will be set out in your proposal, order form or statement of work, which forms part of these Terms.

We will perform our services with reasonable care and skill. Timeframes we give are estimates and depend on you providing information, access and approvals promptly. We may use sub-contractors to perform parts of the Services and remain responsible for work performed on our behalf.

4. Fees, billing and subscriptions

• Fees: you agree to pay the fees for your chosen Subscription and any managed services, as set out in your plan, proposal or order form. Unless stated otherwise, fees are in New Zealand dollars and exclusive of GST, which will be added where applicable.

• Recurring billing: Subscriptions and retainers are billed in advance on a recurring basis (for example monthly) through our payment provider, Stripe. By subscribing, you authorise us to charge your nominated payment method on each renewal date until you cancel.

• Usage charges: some Platform features, such as SMS, email and phone usage, artificial intelligence features and certain integrations, may incur additional usage-based or rebilled charges. We will make these charges clear, and you are responsible for paying them.

• Price changes: we may change our fees on at least 30 days’ notice. Changes take effect from your next billing cycle. If you do not agree to a price change, you may cancel before it takes effect.

• Late or failed payment: if a payment fails or is overdue, we may suspend your access to the Services until payment is made. You remain liable for fees accrued up to suspension or termination.

• Refunds: except where required by the Consumer Guarantees Act 1993 or other law, fees already paid are non-refundable, including for partial billing periods. Setup and done-for-you fees are non-refundable once work has commenced.

5. Cancellation and term

Unless your proposal or order form states a fixed minimum term, Subscriptions continue until cancelled. You may cancel your Subscription at any time, effective at the end of the current billing cycle, by giving us notice at [email protected] or through any cancellation method we provide. We do not provide pro-rata refunds for the remainder of a billing cycle.

If your plan has a minimum term or notice period, that will be stated in your proposal or order form and applies in addition to this section.

6. Your responsibilities and acceptable use

You are responsible for your Customer Data and for how you use the Services. You agree that you will not, and will not allow anyone else to:

• use the Services to send spam or unsolicited messages, or in breach of the Unsolicited Electronic Messages Act 2007 (NZ), the CAN-SPAM Act, the TCPA, or other anti-spam, telemarketing or messaging laws;

• send messages to contacts who have not consented to receive them, or fail to honour opt-out and unsubscribe requests;

• upload or send content that is unlawful, defamatory, infringing, harassing, deceptive, obscene, or that promotes prohibited or high-risk goods or services;

• breach any third-party platform rules, including those of Meta, Google, and SMS or email providers;

• infringe the intellectual property or privacy rights of others;

• introduce malware, attempt to gain unauthorised access to, interfere with, or disrupt the Services or their security;

• resell, sublicense or white-label the Platform to third parties without our written agreement; or

• use the Services in a way that could damage our reputation or that of our providers, or that breaches any applicable law.

You are solely responsible for obtaining all consents required from your contacts, maintaining your own privacy notice, and complying with all laws that apply to your business and your communications. We may suspend or terminate your access if we reasonably believe you are in breach of this section.

7. Customer Data

As between you and us, you own your Customer Data. You grant us a non-exclusive licence to host, copy, process, transmit and display Customer Data as needed to provide the Services, and to provide it to our providers (including HighLevel, Inc. and Stripe) for the same purpose. We handle Personal Information within Customer Data in accordance with our Privacy Policy.

You are responsible for the accuracy, quality and legality of your Customer Data and for keeping your own backups of anything important. While we and our providers maintain reasonable safeguards, we are not a data archiving service.

8. Third-party platforms, dependency and continuity

The Platform is built on infrastructure provided by HighLevel, Inc. (GoHighLevel) and relies on third-party services including Stripe, Meta, Google, Zapier, Circle, and SMS, email and voice providers. Your use of those services may also be subject to their own terms.

PulseHub is a white-labelled service. The core CRM, automation, messaging, hosting and storage functions of the Platform are owned and operated by HighLevel, Inc., not by us. We license, configure and manage that infrastructure on your behalf; we do not own or control it. You acknowledge and agree that:

• the continued availability of the Platform depends on HighLevel, Inc. continuing to provide its services to us;

• HighLevel may, outside our control, change, degrade, suspend, discontinue or re-price its services, alter its features, APIs or policies, or cease trading;

• any outage, defect, delay, data loss, security incident or data breach originating with HighLevel, Inc. or any other third-party provider is outside our control; and

• to the maximum extent permitted by law, we are not liable to you for any loss, damage, cost or liability arising from the acts, omissions, outage, suspension, discontinuation, pricing change, data loss or security breach of HighLevel, Inc. or any other third-party provider.

Price pass-through: if HighLevel, Inc. or another provider increases the cost of the services underlying your plan, we may pass those increases on to you on at least 30 days’ notice in accordance with section 4.

Substitution and migration: we may, at our discretion, migrate the Platform to a different underlying provider, substitute equivalent technology, or change or remove features where reasonably necessary to maintain continuity of the Services. We will give you reasonable notice of any material change.

If the underlying platform becomes permanently unavailable: if HighLevel, Inc. ceases to provide its services and we are unable to source an equivalent replacement, we may suspend or terminate the affected Services on written notice. In that case, our sole liability to you, and your sole remedy, is a refund of any prepaid fees for the unused portion of your then-current billing period. We are not liable for any further loss arising from that unavailability.

Your data and backups: because the Platform relies on third-party infrastructure, you are responsible for exporting and keeping your own backups of any Customer Data that is important to you. On request we will give you a reasonable opportunity to export your Customer Data (see section 16). We are not a data archiving or backup service.

9. Intellectual property

All intellectual property rights in the Website, the Platform configuration, our snapshots, workflows, templates, frameworks (including the Pulse Pathway), documentation, branding and other materials we provide (“Our Materials”) remain owned by us or our licensors, including HighLevel, Inc. We grant you a limited, non-exclusive, non-transferable, revocable licence to use Our Materials solely to receive the benefit of the Services during your Subscription. You must not copy, modify, reverse engineer, redistribute or create derivative works from Our Materials except as permitted by law or with our written consent. Any proprietary snapshots, automations and configurations we build remain our intellectual property unless your order form states otherwise.

10. Confidentiality

Each party may receive confidential information from the other. Each party agrees to keep the other’s confidential information secure, to use it only to perform or receive the Services, and not to disclose it except to its personnel and advisers who need to know it, or as required by law. This section does not apply to information that is public through no fault of the receiving party.

11. Advertising and marketing content

Where we provide advertising or marketing services, or run campaigns on your behalf, you are responsible for approving content and targeting and for ensuring claims about your business are accurate and lawful. Advertising results depend on many factors outside our control, including platform algorithms, market conditions and your offer, so we do not guarantee any particular reach, leads, conversions, ranking or revenue.

We reserve the right to display promotional content, offers, sponsored content or third-party advertising within the Website, the Platform and our communications, as described in our Privacy Policy. You may not place advertising within the Platform that is directed at us or our other customers without our consent.

12. Service availability

We aim to keep the Services available and reliable, but we do not warrant that the Services will be uninterrupted, error free or always available. Access may be affected by maintenance, updates, or factors outside our control, including the acts of HighLevel, Inc. and other providers. We may modify, suspend or discontinue features of the Services from time to time.

13. Disclaimers and consumer law

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, and we exclude all warranties, representations and guarantees that are not expressly stated in these Terms.

Consumer Guarantees Act: nothing in these Terms limits rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded. Where you acquire the Services for the purposes of a business, you agree that the Consumer Guarantees Act does not apply, to the extent permitted by section 43 of that Act.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill, business opportunity or anticipated savings, arising out of or in connection with the Services, even if we have been advised of the possibility of such loss.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the Services, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid us for the Services in the three months immediately before the event giving rise to the liability.

We are not liable for loss caused by your breach of these Terms, your Customer Data, your communications with your contacts, or the acts, omissions, outage, discontinuation, data loss or service interruptions of third-party providers, including HighLevel, Inc. and its sub-processors.

15. Indemnity

You agree to indemnify and hold harmless Pulse Digital Ltd, its directors, employees and contractors against any claims, losses, liabilities, costs and expenses (including reasonable legal costs) arising out of or in connection with your Customer Data, your use of the Services, your communications with your contacts, or your breach of these Terms or any applicable law.

16. Suspension and termination

We may suspend or terminate your access to the Services immediately if you materially breach these Terms, fail to pay fees when due, or use the Services in a way that creates risk or possible legal exposure for us or our providers. You may terminate by cancelling your Subscription under section 5.

On termination, your right to use the Services ends and any outstanding fees become payable. We will, on request made within 30 days of termination, give you a reasonable opportunity to export your Customer Data, after which we may delete it in the ordinary course. Sections that by their nature should survive termination (including intellectual property, confidentiality, liability and indemnity) will continue to apply.

17. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on our Website and update the “Last updated” date. Material changes take effect 30 days after posting, or as otherwise required by law. Your continued use of the Services after changes take effect means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of New Zealand. You and we submit to the exclusive jurisdiction of the courts of New Zealand. Before starting court proceedings, the parties agree to attempt in good faith to resolve any dispute by negotiation, and may agree to mediation.

19. General

• These Terms, together with your proposal or order form and our Privacy Policy, are the entire agreement between us about the Services.

• If any provision is found to be unenforceable, the rest of the Terms continue in effect.

• Our failure to enforce a right is not a waiver of that right.

• You may not assign these Terms without our consent. We may assign them to a successor of our business.

• Neither party is liable for delay or failure to perform due to events beyond its reasonable control (force majeure), including the failure, outage, discontinuation or withdrawal of a third-party platform or supplier such as HighLevel, Inc.

20. Contact us

Pulse Digital Ltd (trading as PulseHub)

Email: [email protected]

Website: pulsehub.nz